PRODUCT CONDITION & SERVICE

WHAT IS THE DIFFERENCE BETWEEN 'USED CONDITION' AND 'FOR PARTS ONLY'?

• USED CONDITION: These items have been cleaned, tested, diagnosed, functionally repaired, and cosmetically restored to ensure they are in full working order. They undergo our complete servicing process to provide you with a reliable device.
• FOR PARTS ONLY: These items have been cleaned but are otherwise untested and may not work. They are generally offered at a heavily discounted price for experienced buyers, collectors, or repair technicians.
  

WHAT DOES YOUR SERVICING PROCESS INCLUDE FOR USED ITEMS?

Our comprehensive refurbishing service ensures you receive a high-quality product.

The process includes:

• Cleaned: Thorough cleaning of the item, inside and out.
• Tested: Complete functional testing of all ports, buttons, and features.
• Diagnosed: Identifying and addressing any potential operational issues.
• Functionally Repaired: Replacing or repairing any non-working components to restore full functionality.
• Cosmetically Restored: Addressing wear and tear to improve the device's appearance.

ARE THE INCLUDED ACCESSORIES ORIGINAL (OEM)?

Accessories included with our devices, such as remotes, power cords, and cables, may be either Original (OEM) or high-quality replacements. The specific type of accessory (OEM or Replacement) will always be clearly noted in the item's product description

WHAT IS THE JUNK BINS COLLECTION?

The JUNK BINS collection contains all of our items sold in 'FOR PARTS ONLY' condition. These electronics are offered at heavily discounted prices for buyers who are comfortable with the item being untested and possibly non-functional.

SHIPPING & ORDER PROCESSING

WHAT ARE YOUR SHIPPING OPTIONS?

We offer US Domestic shipping only. We do not currently ship internationally. We use calculated shipping services through USPS, which include Ground Advantage, Priority Mail, and Priority Mail Express. Shipping cost and speed will be calculated at checkout based on your location and the weight of the item.

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

We are committed to a quick turnaround. We guarantee a 24-hour turnaround to start the shipping process (handing the package off to the carrier) after your order is placed.

RETURNS

WHAT IS YOUR RETURN POLICY FOR USED ITEMS?

We offer a 30-Day Money Back Guarantee on all items sold in 'USED CONDITION'. If you are not completely satisfied, you can return the item within 30 days of delivery. For your convenience, the seller pays for the return shipping on these items.

WHAT IS THE RETURN POLICY FOR 'FOR PARTS ONLY' ITEMS?

All items in the 'FOR PARTS ONLY' condition, including those in the JUNK BINS collection, are sold “As Is” and are non-returnable. This policy allows us to offer these items at the lowest possible price.

WHAT IS THE 60-DAY EXTENDED RETURN POLICY?

Customers can extend their return window from the standard 30 days to 60 days if the customer register's their purchase on our website before the initial 30-day return window expires (i.e., on or before Day 30).

PAYMENT & CONTACT

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a wide variety of payment methods, which will be displayed during the checkout process. This includes all major credit cards and other services, including Shop Pay and other popular express checkout options.

HOW CAN I CONTACT CUSTOMER SERVICE?

The best way to reach us is by using the contact form located on our Contact Us page. We strive to respond to all inquiries as quickly as possible.

Certified Tech. Used Prices.